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Real-time video call routing by expertise, language & location. Mobile, web, email, kiosks.
Mobile & online telehealth platform with co-browsing, file sharing, and integrated remote patient monitoring.
Browser-based video chat.
No software download needed.
One-click connects to right advisor.
Kiosk software for remote services and transaction processing.
Flexible hardware & form factor.
Electronic ID verification
combined with user verification
for mobile, web, kiosk.
Used in 10 countries.
5 Fortune 500 companies.
B2C, B2B, healthcare, pharma.
100% browser-based video chat.
Live Expert Mobility
Video chat service & support.
Customized UI and workflow.
Live Expert Station
Video kiosk customer service.
Efficient virtual staffing.
A Comprehensive Video Chat System for All Industries
Consultation Services
Video chat system that will elevate customer experience and take business performance to the next level.
Key Uses
- New customer acquisition
- Product consultations
- Product demonstrations
- Virtual services
- Electronic ID & user verification
Telehealth
Next generation telehealth system that will improve patient engagement & adherence and advance value-based care.
Key Uses
- Primary and post acute care
- Remote patient monitoring
- Population management
- Therapeutic services
- Rural healthcare
Support Services
Video chat support app that connects customers and employees to the right expert every time.
Key Uses
- Technical support
- Remote equipment support
- Field staff support
- Claims support
- Research participant support
To provide high engagement video services in real-time, you need a system far more advanced than a video conferencing product.
Live Expert is the most comprehensive video-based customer service system for B2B, B2C and healthcare – used by both Fortune 500 and smaller companies.
- Instantly connects each customer with the right advisor based on expertise, language or location.
- Provides co-browsing, file sharing, screen sharing, transaction processing and ID verification.
- Works across all digital channels – mobile, web, email, kiosks.
Customer Highlights
Hertz operates hundreds of ExpressRent video chat kiosks using our Live Expert Station software at hundreds of airports and off-airport locations. Using Live Expert, remote agents can serve customers at any location on demand, speed customers through the rental process, reduce wait times, and increase upgrades and add-on sales. Live Expert Station allows businesses to efficiently create points of presence without adding onsite staff or offices, ultimately producing higher ROI.
Staples Canada is undertaking an ambitious transformation of its entire business. Key drivers of this transformation are Services, Learning, Shared Workspace, and Fashion-Forward Products.
Live Expert is an integral part of Staples Canada’s expanding services business, allowing them to efficiently provide a wide range of professional services virtually to instore and online customers: graphic design, direct mail, digital marketing, print projects, promotional products.
Telehealth Highlights
AstraZeneca’s International Division uses Live Expert to connect doctors across the country with oncology specialists using video chat and interactive information sharing. By using the Live Expert telehealth solution, doctors are able to consult with specialists who are not readily available in their communities.
This service is a great example of how telehealth can transcend distance and logistical barriers to provide access to consultations with specialists.
Total Med Solutions is the largest operator of aesthetic spas in Texas. Their clinics provide physician-supervised hormone, weight loss, and skin care treatments.
Each clinic uses Live Expert to connect with a supervising physician in real-time. Remote physicians use video chat and interactive content sharing to consult with patients before the clinic proceeds with treatment. This virtual, on-demand service model allows Total Med Solutions to efficiently make physician consultations available to each of their locations.