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100% browser-based video chat.
Live Expert Mobility
Mobile app for live video services.
Customized UI and workflow.
Live Expert Station
Video kiosk customer service.
Efficient virtual staffing.
A Comprehensive Video Chat System for All Industries
Consultation Services
Video chat system that will elevate customer experience and take business performance to the next level.
Key Uses
- New customer acquisition
- Product consultations
- Product demonstrations
- Virtual services
- Electronic ID & user verification
Telehealth
Next generation telehealth system that will improve patient engagement & adherence and advance value-based care.
Key Uses
- Primary and post acute care
- Remote patient monitoring
- Population management
- Therapy & counseling
- Rural healthcare
Support Services
Video chat app that connects each customer and employee to the right expert in real time, every time.
Key Uses
- Technical support
- Remote equipment support
- Field staff support
- Claims support
- Research participant support
To provide high engagement video services in real-time, you need a system far more advanced than a video conferencing product.
Live Expert is the most comprehensive video-based customer service system for B2B, B2C and healthcare – used by both Fortune 500 and smaller companies.
- Instantly connects each customer with the right advisor based on expertise, language or location.
- Provides co-browsing, file sharing, video sharing, screen sharing and annotation.
- Provides signature capture, ID verification, intake forms and online scheduler.
- Works across all digital channels – mobile, web, email, text, kiosks.
- 18 real-time reports and analytics.
Customer Highlights
Hertz operates hundreds of ExpressRent video service kiosks using our Live Expert Station software at hundreds of airport and off-airport locations. Using Live Expert, remote agents can serve customers at any location on demand, speed customers through the rental process, reduce wait times, and increase upgrades and add-on sales. Live Expert Station allows businesses to efficiently create points of presence without adding onsite staff or offices, producing greater ROI.
Staples Canada is undertaking an ambitious transformation of its entire business. Key drivers of this transformation are Services, Learning, Shared Workspace, and fashion-forward products.
Live Expert is an integral part of Staples Canada’s expanding services business, allowing them to efficiently provide a wide range of professional services virtually to in-store and online customers: graphic design, direct mail, digital marketing, print projects, promotional products.
Telehealth Highlights
AstraZeneca’s International Division uses Live Expert to connect doctors across the country with oncology specialists using video chat and interactive information sharing. By using the Live Expert telehealth solution, doctors are able to consult with specialists who are not readily available in their communities.
This service is a great example of how telehealth can transcend distance and logistical barriers to provide access to consultations with specialists.
MAP Health Management, the nation’s leading provider of peer recovery services for people with Substance Use Disorders uses Live Expert for patient enrollment and counseling services. Using the Live Expert Anywhere module, patients instantly connect with an available MAP advisor in real-time without having to schedule an appointment. Patients simply click a button on a webpage, email, or text link to be connected – with no software download needed.
