Automatic Video
Call Routing
Co-browsing &
Document Sharing
Easy Access to
Self-Service Resources
Standard or Custom
App Options

Live Face-to-Face Customer Engagement

  • Instantly connect customers to advisors based on need.
  • Add advisors or family member to live session.
  • Real-time or scheduled consultations.
  • Interactive tools to collaborate and transact.
Live Expert Mobility Astra Zeneca
Live Expert Mobility iPad Live Support Services Home Menu
Live Expert Mobility iPad Live Support Services Content Sharing Video Demonstration

Customer Engagement

After 25 years of evolution in digital commerce, why are we still using text chat? Live human engagement increases customer conversion, transaction value, and frequency.

Right Advisor for
Every Customer

Our patented technology automatically routes video calls to advisors based on expertise needed, language preference and location. Every customer gets the right advisor at the moment of need.

Comprehensive Tools
for Agents

Customer and agent can co-browse, share documents, share screen, conduct demonstrations, and process transactions. Customers can also upload documents for the agent or use the camera to show items they need help with. The entire session can be recorded for QA, compliance, and issue resolution.

Live Expert Mobility iPad Fullscreen Call
Live Expert Mobility iPad Cobrowsing
Live Expert Studio Cobrowsing

Real-time video chat system for
high-engagement services and remote support.

Important Features Wheel General

Omni-channel Video Chat System

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