Live Expert’s remote support solution allows consumers or field technicians to get real-time video chat support from remote advisors with the click of a button.
Both parties can annotate a still video image or pdf.
Obtain customer authorization signature for use of video.
Both parties can share PDFs and videos and save to their devices.
Expert can share web pages or instructional videos.
Automatic call routing based on service, language & location.
Add another customer or tech in real time to an existing call.
Calls can be initiated from either party.
Front/rear camera and video frame controls.
Expert can turn customer or field tech’s flashlight on or off.
Easy access to existing systems & library of content.
No software download required. Works on all browsers.
Custom menu & workflow. Access other tech resources.
18 real time reports
and analytics.
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