Why Live Expert?

Live Expert allows consumers or field technicians to get real-time
video chat support from remote advisors with the click of a button.

  • Reduce onsite support visits
  • Increase first-call resolution
  • Increase uptime and utilization
  • Increase customer satisfaction

Comprehensive Tools for Remote Support

Annotation

Both parties can annotate a still video image or pdf.

Signature Authorization

Obtain customer authorization signature for use of video.

Share Files & Videos

Both parties can share PDFs and videos and save to their devices.

Co-Browsing

Expert can share web pages or instructional videos.

Additional Features to Empower your Remote Services

Dynamic Call Routing

Automatic call routing based on service, language & location.

Multi-Party Calls

Add another customer or tech in real time to an existing call.

In/Outbound Calling

Calls can be initiated from either party.

Video Controls

Front/rear camera and video frame controls.

Flashlight Control

Expert can turn customer or field tech’s flashlight on or off.

Integrated Experience

Easy access to existing systems & library of content.

Browser-based Module

No software download required. Works on all browsers.

Custom Mobile App

Custom menu & workflow. Access other tech resources.

Reports/Analytics

18 real time reports
and analytics.

Schedule a web demo today.

Request Demo