What makes Live Expert Telehealth different?

Live Expert Telehealth is a HIPAA compliant, omni-channel telehealth system with the flexibility to fit any workflow and desired patient experience.  Your patients can connect with your providers from any device with a single click.  Our real-time reports & analytics show patient’s usage and service levels, and make it easy to track reimbursable time.

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Live Expert Anywhere

100% Browser-based module that can be added to any webpage, email, or text message.

One-Click Connection to Provider

• Automatically routes calls to available personnel by service, language, and location
• No software download required for patients
• Works with all desktop and mobile browsers

Home Healthcare App

One mobile app for both video consultations and remote patient monitoring. Clients can choose a custom mobile app or our Standard Home Healthcare app.

Next Generation RPM & Telehealth

• Inbound/outbound calling between patient and providers
• Download to any Apple or Android device
• Displays daily reminders sent by our Patient Monitor for each patient
• Add additional buttons for patient resources
• Use with any manufacturer’s medical devices for remote patient monitoring
• Graphic on-screen instructions for device readings

Live Expert Station

Full telehealth kiosk application or SDK. Station hardware can be a computer terminal, kiosk, or tablet.

Live Virtual Services at Any Location

• Custom menu, workflow, & messages
• Interfaces to MSR, bar code scanner, printer, & dispenser
• Electronic ID verification & payment processing
• Automated remote software updates, content administration, monitoring & alerts

Live Expert Studio

Comprehensive Software for Agents & Clinicians

• Easy access to patient records, forms, web content, recorded videos
• Interactive tools – co-browsing, file or video sharing, signature capture, screen sharing
• Invite family member or 3rd party to join a session in real-time by sending a text
• Recording options – voice, video, & Studio activity
• Detailed waiting rooms based on service requested

Live Expert Enterprise (server) & Patient Monitor Cloud

Robust & Secure Cloud Services

• Sophisticated video call telephony switch
• Automated software & content distribution
• 18 real-time reports and analytics
• Patient Monitor manages care plans, monitors patient’s RPM compliance, monitors patient RPM readings, sends alerts & reports
• HIPAA and GDPR (EU) compliant

Integrated Web Tools

Wide Range of Tools for Patient Services

• Online Scheduler
• Web Forms Manager
• Signature authorization capture
• Electronic ID verification for driver’s licenses, passport, insurance cards, etc.
• Resource Library for one click sharing of frequently used forms, content, or recorded videos
• Session recording and signed forms administration