Video Chat System
for Remote Support

Header2 4

Book a Web Demo

    Virtual Equipment & Field Support

    Used by 10,000+ Whirlpool Field Technicians to get help from Master Technician at their service center.

    EASY FOR CUSTOMERS

    • One-demand or scheduled services
    • No software download needed
    • One-click connection
    • Automated video call routing
    • Flexible workflow & custom UI
    • Video, voice, text options

    COMPREHENSIVE FEATURES

    • Invite & add people to session in real-time
    • Waiting room with customer & call details
    • Quick access to frequently used content
    • Co-browse, share files & videos
    • Complete forms, signatures, verify ID
    • 20 real-time reports & analytics

    Comprehensive Tools for Remote Support

    LE Anywhere Mobile iPhone Vertical Annotation 500x926

    Annotation

    Both parties can annotate a still video image or pdf.

    LE Anywhere Mobile iPhone Vertical Signature Capture Remote Support 500x889

    Signature Authorization

    Obtain customer authorization signature for use of video.

    LE Anywhere Mobile iPhone Vertical File Sharing Sherline 500x889

    Share Files & Videos

    Both parties can share PDFs and videos and save to their devices.

    LE Anywhere Mobile iPhone Vertical Video Sharing AV 500x926

    Co-Browsing

    Expert can share web pages or instructional videos.

    Additional Features to Empower your Remote Services

    icon call routing 67x50

    Dynamic Call Routing

    Automatic call routing based on service, language & location.

    icon multiparty 80x50

    Multi-Party Calls

    Add another customer or tech in real time to an existing call.

    icon calling 50x50

    In/Outbound Calling

    Calls can be initiated from
    either party.

    icon agent 44x50

    Video Controls

    Front/rear camera and video
    frame controls.

    icon lightbulb 32x50

    Flashlight Control

    Expert can turn customer or field tech’s flashlight on or off.

    icon system 53x50

    Integrated Experience

    Easy access to existing systems & library of content.

    icon internet phone 44x50

    Browser-based Module

    No software download required. Works on all browsers.

    icon phone 31x50

    Custom Mobile App

    Custom menu & workflow. Access other tech resources.

    icon graph analytics 50x50

    Reports/Analytics

    18 real time reports
    and analytics.

    Live Expert Studio

    Comprehensive application for agents

    • Automated video call routing to available staff
    • Automated queue mgmt. and afterhours message
    • Detailed view of all customers in session & waiting
    • Detailed view of all agent status & expertise
    • Invite another agent. Transfer live video calls
    • Invite & add 3rd party to session in real-time
    • Library of frequently used webpages, videos, forms
    • Co-browsing, screen sharing, annotation
    • Complete forms, obtain signature, verify ID
    • Automatically saves documents & photos to cloud
    Integrated with Saleforce Genesys etc. 2
    comp

    LIVE EXPERT ANYWHERE

    Human interaction on websites

    mobile

    LIVE EXPERT MOBILITY

    Live mobile consultations

    comp2

    LIVE EXPERT STATION

    Unlimited expertise at every location

    Learn how Live Expert can transform your business.

    BOOK A DEMO