The Ultimate Call-to-Action Solution for Digital Screens

Let customers instantly video chat with a live advisor at their moment of interest.

  • Kiosk & Mobile Options
  • Flexible, Customizable UI
  • Automated Video Call Routing by Service, Language, Location
  • Interactive Onscreen Tools
  • Integrated Kiosk Devices

REQUEST A DEMO

OPTION ONE

Virtual Service Interaction on Kiosk/Digital Signage Screen

  • Click a button on the screen
  • ✔
  • Advisor-guided interactive services on screen
  • ✔
  • Video chat with live advisor

OPTION TWO

Virtual Service Interaction on Customer’s Mobile Phone

  • Scans QR code on kiosk or digital signage
  • ✔
  • No app download needed, works with any browser
  • ✔
  • Video chat with live advisor
  • ✔
  • Advisor-guided interactive service on screen

BENEFITS

  • Transform passive advertising into a call-to-action medium.
  • Engage customers at their moment of interest.
  • Increase customer acquisition and sales.
  • Increase ROI for kiosk/digital signage programs.

INDUSTRY USE CASES

State & County Services • DMVs • Police

State and county organizations, municipal courts, and police department use our Kiosk Video System to efficiently serve citizens and improve access to services.

  • Reduce customer density & wait times at government offices with video kiosks
  • Staff can virtually assist customers with from home or other offices
  • Live agents speed up the process and ensure that steps are completed accurately and completely the first time

Travel ● Education ● Healthcare

Airports, car rental companies, college campuses, and library systems use our Kiosk Video System to efficiently create points of presence and improve access to services.

  • Efficiently expands footprint and brand awareness
  • Live advisors significantly increase customer conversion and purchase value
  • Reduces customer abandonment associated with self-service kiosks

Self-Storage • Retail • Virtual Hiring

Organizations like 10Federal Storage, Anytime Storage, Life Storage, and Integrity Staffing use our kiosk video system for virtual services and support.

  • Efficiently expands product and service offering to drive revenue growth
  • Interactive tools for consultation, collaboration, and order processing
  • Add access to partner services for additional revenue streams

A Kiosk Video System Powered by Live Expert

Live Expert Studio – Powering our video chat kiosk system.

  • Automated video call routing to available staff
  • Automated queue mgmt. and afterhours message
  • Detailed view of all customers in session & waiting
  • Detailed view of all agent status & expertise
  • Invite another agent and transfer video calls
  • Invite & add 3rd party to session in real-time
  • Library of frequently used webpages, videos, forms
  • Co-browsing, screen sharing, annotation
  • Complete forms, obtain signature, verify ID
  • Automatically saves documents & photos to cloud
Integrated with Saleforce Genesys etc. 2
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LIVE EXPERT STATION

A Kiosk Video System that provides unlimited expertise – at any location.

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LIVE EXPERT ANYWHERE

Virtual services and support on any website, from any QR code, or any link.

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LIVE EXPERT MOBILITY

Virtual services and support on the go.

Learn how Live Expert can transform your business.

REQUEST A DEMO