Learn How Whirlpool
Uses Live Expert

Video Inspection • Share Files & Videos • Complete Forms

REQUEST A DEMO

Remote Support System – Equipment Support

EASY FOR CUSTOMERS

  • One-demand or scheduled services
  • No software download needed
  • One-click connection
  • Automated video call routing
  • Flexible workflow & custom UI
  • Video, voice, text options

COMPREHENSIVE FEATURES

  • Invite & add people to session in real-time
  • Waiting room with customer & call details
  • Quick access to frequently used content
  • Co-browse, share files & videos
  • Complete forms, signatures, verify ID
  • 20 real-time reports & analytics

Comprehensive Tools for Remote Support

LE Anywhere Mobile iPhone Vertical Annotation 500x926

Annotation

Both parties can annotate a still video image or pdf.

LE Anywhere Mobile iPhone Vertical Signature Capture Remote Support 500x889

Signature Authorization

Obtain customer authorization signature for use of video.

LE Anywhere Mobile iPhone Vertical File Sharing Sherline 500x889

Share Files & Videos

Both parties can share PDFs and videos and save to their devices.

LE Anywhere Mobile iPhone Vertical Video Sharing AV 500x926

Co-Browsing

Expert can share web pages or instructional videos.

Additional Features to Empower your Remote Services

icon call routing 67x50

Dynamic Call Routing

Automatic call routing based on service, language & location.

icon multiparty 80x50

Multi-Party Calls

Add another customer or tech in real time to an existing call.

icon calling 50x50

In/Outbound Calling

Calls can be initiated from
either party.

icon agent 44x50

Video Controls

Front/rear camera and video
frame controls.

icon lightbulb 32x50

Flashlight Control

Expert can turn customer or field tech’s flashlight on or off.

icon system 53x50

Integrated Experience

Easy access to existing systems & library of content.

icon internet phone 44x50

Browser-based Module

No software download required. Works on all browsers.

icon phone 31x50

Custom Mobile App

Custom menu & workflow. Access other tech resources.

icon graph analytics 50x50

Reports/Analytics

18 real time reports
and analytics.

Live Expert Studio

What agents use for remote equipment support

  • Automated video call routing to available staff
  • Automated queue mgmt. and afterhours message
  • Detailed view of all customers in session & waiting
  • Detailed view of all agent status & expertise
  • Invite another agent. Transfer live video calls
  • Invite & add 3rd party to session in real-time
  • Library of frequently used webpages, videos, forms
  • Co-browsing, screen sharing, annotation
  • Complete forms, obtain signature, verify ID
  • Automatically saves documents & photos to cloud
Integrated with Saleforce Genesys etc. 2
comp

LIVE EXPERT ANYWHERE

Human interaction on websites

mobile

LIVE EXPERT MOBILITY

Live mobile consultations

comp2

LIVE EXPERT STATION

Unlimited expertise at every location

Learn how Live Expert can transform your business.

REQUEST A DEMO