Why are Self-Storage Companies Switching to Live Expert®?

  • Up to a 90% reduction in facility staffing costs.
  • Over a 100% increase in customer engagement per facility.
  • Industry best software & kiosk, yet far less expensive
    than competitors.
  • Comprehensive platform with both kiosk & web modules.
    15 years of R&D and virtual service deployment experience.
  • Trusted by many self storage and Fortune 500 companies,
    as well as 12 government agencies.
  • Outstanding customer support and culture excellence.
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BROCHURE

Superior System & Highest Quality Kiosks

Superior System

  • Automated video call routing to available agent, by service
  • Automated customer queue mgmt., after-hour workflow.
  • Works with your existing website & PMS – Sitelink, storEdge Hummingbird, etc. with no integration needed.
  • Both live agent & self-service options available at kiosk.
  • Live video call transfers; invite 3rd party to video call.
  • Agents see status of all customer & agent sessions.
  • Agents view & control kiosk screen.
  • Agents have one-click access to content & forms.
  • Agents can co-browse, return to web-POS with all customer entered information retained.
  • 25 real-time, configurable reports & analytics.
  • Manager’s dashboard.

Highest Quality Kiosk

  • Best-in-class components.
  • 43” 4K touchscreen display. High speed processor.
  • Advanced speakerphone/microphone.
  • Option to add credit card reader and bill acceptor.
  • Manufactured in the US. Available at an unmatched price.

Our kiosks are revolutionizing the way self-storage companies operate by delivering significant improvements in business performance, powered by our Live Expert® Self-Storage Virtual Customer Service System. Virtual staffing enables self-storage companies to reduce facility staffing costs while increasing customer service availability and customer engagement.

Our Live Expert system instantly connects every customer to an available agent. Agents know exactly what facility the customer is at and appears on the kiosk’s 43” 4K screen in HD video. The agents have one-click access to all content needed for each type of service and can seamlessly view and navigate the kiosk screen while assisting the customer.

Unparalleled and Versatile Web Module

  • Video calling from customer’s phone or computer.
  • No app download needed. Works with all browsers.
  • Make video calls by scanning a QR code, clicking a web widget or link in a text or email.
  • Callback request option when no agents are staffed or customer is in waiting room. Avoid lost sales.
  • Use existing website & PMS with no integration needed.
  • Customers can upload photos & documents to agents.
  • Verify ID, make payment, obtain signature.